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We're sorry, but it appears that your home is no longer under warranty. If you need further assistance, or if you believe that you've received this notification in error, please contact our warranty support department."

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If your address is not shown, it is possible that your warranty has expired. If you do not see your address, please contact our warranty support department.

Unable to process your request

Our records indicate that you have already submitted your 60-day and 1-year warranty requests. If you believe that you have reached this message in error, please contact our warranty support department.

Unable to process your request

Our records indicate that your 1-year warranty period has closed.

• Your home closed on
• Your 1-year warranty submission window started on
• Your 1-year warranty submission window ended on

If you believe that you have reached this message in error, please contact our warranty support department.

Please note:

Our records indicate that your 60-day warranty period begins on . Please return after to submit your warranty requests.

Is this an emergency request?

	No, this is not an emergency
	Plumbing Leak
	No Heat
	Gas Leak*
	Electrical Hazard
	Roof/Siding/Window Leak

* In case of a gas leak, contact your local gas company immediately.

Submit

Please note:

Our records indicate that your 1-year warranty window begins on and ends on . Please return between those dates to submit your warranty requests.

Please note:

Our records indicate that your 2-year warranty window begins on and ends on . Please return between those dates to submit your warranty requests.

Please note:

Our records indicate that your next 2-year warranty window begins on and ends on . Please return between those dates to submit your warranty requests.

Unable to process your request

Our records indicate that your 2-year warranty period has closed.

• Your home closed on
• Your warranty submission window closed on

If you believe that you have reached this message in error, please contact our warranty support department.

Orleans recently emerged from its Chapter 11 bankruptcy. In connection with the emergence from bankruptcy, Orleans is no longer responsible to your warranty provider, Residential Warranty Corporation (RWC), to perform warranty service on their behalf for certain customers who settled prior to the bankruptcy filing.

Notwithstanding the foregoing, Orleans expects to continue to make warrantable repairs in accordance with the one-year and two-year portion of the RWC warranty that was provided to you. By completing any warranty, Orleans will not be liable for future warranty matters. Orleans will not provide any warranty for items outside of the two-year portion of your RWC warranty.

Please note that the following changes DO NOT affect your warranty coverage. Your 10-year warranty remains in effect. Going forward, however, the company that provides your warranty, RWC, should be your point of contact for any claims under your warranty.

The above-referenced change applies to homeowners who closed on their homes prior to March 1, 2010, and who live in your community.

Repair requests for items in the one-year and two-year portion of your warranty will be addressed by Orleans in the ordinary course. Future warranty requests for items in the one-year and two-year portion of your warranty should continue to be submitted through our online system.

Repair requests for items outside of the two-year portion of your warranty that have been submitted to Orleans but have not yet been completed should be re-submitted to RWC. Going forward, please refer repair requests for items outside of the two-year portion of your warranty, per the terms of your warranty with RWC, directly to RWC in accordance with the procedures set forth in your RWC warranty book. If you have any questions, please contact RWC at 5300 Derry Street, Harrisburg, PA 17111-3598, Attn: Warranty Resolution Department (Phone 717-561-4480).

I acknowledge that I have read and understand the above information.

Important notice:

Dear Orleans Homebuyer,

Orleans recently emerged from its Chapter 11 bankruptcy. In connection with the emergence from bankruptcy, Orleans is no longer responsible to your warranty provider, Residential Warranty Corporation (RWC), to perform warranty service on their behalf for certain customers who settled prior to the bankruptcy filing.

Please note that the following changes DO NOT affect your warranty coverage. Your 10- year warranty remains in effect. Going forward, however, the company that provides your warranty, RWC, should be your point of contact for any claims under your warranty. The above-referenced change applies to homeowners who closed on their homes prior to March 1, 2010, and who live in your community.

Please note that, for some of our customers, Orleans agreed to extend the one-year portion of the RWC warranty to two years. This was a contractual agreement between Orleans and the customer and this agreement has been invalidated by the court in connection with our bankruptcy. RWC will not honor that agreement. However, the portions of the warranty agreed to by RWC remain valid.

Repair requests that have been submitted to Orleans but have not yet been completed should be re-submitted to RWC. Going forward, please refer repair requests, per the terms of your warranty with RWC, directly to RWC in accordance with the procedures set forth in your RWC warranty book. If you have any questions, please contact RWC at 5300 Derry Street, Harrisburg, PA 17111-3598, Attn: Warranty Resolution Department (Phone 717-561-4480).

Thank you,
Elizabeth Barbone
Customer Service

Please note:

In order to provide you with the highest level of customer service, Orleans will address your customer service requests on two occasions: (i) approximately 60 days after your settlement date, and (ii) just prior to the one year anniversary of your settlement date. We will provide warranty service for emergency issues if they arise. Some examples of events that require an immediate response are: water pipe leaks, smoke from appliance or electrical system, outside water intrusion, or no heat when furnace is called on.

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